Terms of Service

Welcome to the website of RayLeeJ Homecare & Respite Solutions LLC ("we," "us," or "our"). By accessing or using our website at rljhcsolutions.com (the "Website"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you should not use this Website.

1. Acceptance of Terms

By accessing this Website, submitting information through our contact form, or otherwise using our online services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are submitting information on behalf of another person, you represent that you have the authority to do so and to bind that person to these Terms.

2. Description of Services

This Website serves as an informational resource about RayLeeJ Homecare & Respite Solutions LLC and our homecare and respite care services. Through this Website, you may:

• Learn about our available in-home care, autism/ASD respite care, behavioral support, companion care, personal care, transportation, and related services
• Submit a care assessment request or general inquiry through our contact form
• Access and download informational documents, forms, and policies
• View our service areas, qualifications, and pricing information

Submitting an inquiry through our Website does not guarantee the availability of services or create an obligation on our part to provide services.

3. Not a Substitute for Emergency Medical Care

4. No Provider-Client Relationship

Use of this Website, including submission of an inquiry through our contact form, does not establish a provider-client, caregiver-patient, doctor-patient, or any other professional care relationship. A formal care relationship is established only upon execution of a written Service Agreement between you and RayLeeJ Homecare & Respite Solutions LLC, following an initial assessment and mutual agreement on the scope of services.

5. Service Area and Client Eligibility

Our in-home care services are currently available in the following areas of Tennessee:

• Memphis, Tennessee
• Shelby County, Tennessee
• Tipton County, Tennessee

We serve adolescents through seniors. All services are subject to an initial care assessment to determine eligibility and the appropriate level of care. We reserve the right to decline service requests that fall outside our scope of practice or service area.

6. Accuracy of User-Submitted Information

You agree that any information you submit through this Website is accurate, complete, and current to the best of your knowledge. Providing false, misleading, or incomplete information may affect our ability to assess your care needs and provide appropriate services. You are responsible for updating any information that changes after submission.

7. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, branding, page layouts, and downloadable documents, is the property of RayLeeJ Homecare & Respite Solutions LLC or its licensors and is protected by United States copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works from any content on this Website without our prior written consent, except for personal, non-commercial use such as downloading forms for your own care assessment.

8. Healthcare Disclaimers

Please be aware of the following:

• RayLeeJ Homecare & Respite Solutions LLC provides non-medical homecare and respite care services. We are not a medical provider and do not offer medical advice, diagnosis, or treatment.
• Information on this Website about our services, including autism/ASD respite care and behavioral support, is provided for informational purposes only and should not be considered medical advice.
• Our caregivers are CNA and CPR/BLS certified. Our owner holds CNA II, RBT, NCMHCE, and LPC credentials. These qualifications pertain to the scope of non-medical homecare and behavioral support services we provide.
• Always consult with qualified healthcare professionals regarding medical conditions, treatment plans, and care decisions.

9. Disclaimer of Warranties

This Website is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

10. Limitation of Liability

To the fullest extent permitted by applicable law, RayLeeJ Homecare & Respite Solutions LLC, its owner, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of or inability to use this Website, including but not limited to damages for loss of data, loss of profits, or business interruption, regardless of the theory of liability. This limitation applies even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless RayLeeJ Homecare & Respite Solutions LLC, its owner, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of this Website, your violation of these Terms, or your violation of any rights of a third party.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Shelby County, Tennessee.

13. Modifications to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting the revised Terms on this Website with an updated "Last Updated" date. Your continued use of the Website after any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect.

15. Contact Us

If you have questions about these Terms of Service, please contact us: